JIRA

BUGS / Faults:

  • Response time
    On working days from 08:30 - 17:00 within 30 minutes
    • Activities
      Immediately resolve the problem
      • Notification
        By telephone via number:
        + 316 15 24 41 70
        emergency number weekend
        + 316 11 88 81 92
        • Rate
          No costs if malfunction is caused through no fault of the user

        Rights settings:

         

        • Response time:
          Within 24 hours.
        • Activities:
          Changing or modifying settings in the management function
        • Rate
          Registration and invoicing of working time in accordance with agreements.

        New features:

        • Response time
          Within 1 week.
          • Activities
            Developing new features within the system, customer specific wishes.
          • Performance
            After quotation approval.

          Step. 2 In progress -> 

          • Date when it will be delivered.

          • What will it cost? 

          • Possible communication about the submitted ticket.

          • Overview of which points have been submitted (Double tickets removed)

           

          Step. 3 What if the delivery date is not met?

           Step. 4 Delivery. -> (Manual update) 

          Step. 5 Test phase 

          Step. 6 Update as soon as possible in consultation.

          Need personal assistance?

          Joris is ready for you!

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