JIRA
BUGS / Faults:
- Response time
On working days Mon to Fri 08:30 – 17:00 within 30 minutes
- Activities
Immediately resolve the problem
- Notification
By telephone via number:
+ 316 15 24 41 70
emergency number weekend
+ 316 11 88 81 92
- Rate
No costs if malfunction is caused through no fault of the user
Rights settings:
- Response time:
Within 24 hours.
- Activities:
Changing or modifying settings in the management function
- Notification
In Jira https://kormait.atlassian.net/jira/core/projects/OD/form/30
- Rate
Registration and invoicing of working time in accordance with agreements.
New features:
- Response time
Within 1 week.
- Activities
Developing new features within the system, customer specific wishes.
- Notification
Via Jira https://kormait.atlassian.net/jira/core/projects/OD/form/29
- Performance
After quotation approval.
Step. 2 In progress ->
• Date when it will be delivered.
• What will it cost?
• Possible communication about the submitted ticket.
• Overview of which points have been submitted (Double tickets removed)
Step. 3 What if the delivery date is not met?
Step. 4 Delivery. -> (Manual update)
Step. 5 Test phase
Step. 6 Update as soon as possible in consultation.
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